{"id":1041,"date":"2025-08-11T16:54:57","date_gmt":"2025-08-11T16:54:57","guid":{"rendered":"https:\/\/shop.rongy.fr\/?page_id=1041"},"modified":"2025-08-11T16:54:58","modified_gmt":"2025-08-11T16:54:58","slug":"conditions-generales-de-vente-et-dutilisation","status":"publish","type":"page","link":"https:\/\/shop.rongy.fr\/en\/conditions-generales-de-vente-et-dutilisation\/","title":{"rendered":"General Conditions of Sale and Use"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Article 1 \u2013 General<\/h2>\n\n\n\n<p>The internet site \" <a href=\"https:\/\/shop.rongy.fr\/en\/\">https:\/\/shop.rongy.fr<\/a> \"(hereinafter referred to as the \" Site \") is operated by RONGY Thomas, whose headquarters is located in Grenoble, France (hereinafter referred to as the \" Operator \"). The contact address is : <a href=\"mailto:contact@shop.rongy.fr\">contact@shop.rongy.fr<\/a>.<\/p>\n\n\n\n<p>The Site for the purpose of marketing by the Operator of digital products (files to the cloud). The present general conditions of sale and use (hereinafter referred to as the \" terms &amp; conditions \") are intended to define the contractual and commercial relationships between the Operator, on the one hand, and any client on the Site (hereinafter referred to as the \" Client \") and\/or any user of the Site (hereinafter referred to as the \"User\") of the other part. They apply to all purchases made on the Site and to any browsing on the Website, and to define the respective rights and obligations of the Operator and the Customer and\/or User.<\/p>\n\n\n\n<p>The act of purchase made by the Client and the navigation of the User on the Site implies the acceptance of these terms &amp; conditions. The Client and the User acknowledge and agree that they will not be able to respectively perform purchase on the Site and browse the Site if they do not accept, without reservation, these terms &amp; conditions, and agree to abide by them.<\/p>\n\n\n\n<p>These terms\/conditions apply to the exclusion of all other terms and conditions. They are accessible by the Client and the User on the Site at any time, and they are also systematically submitted to the Customer before any order.<\/p>\n\n\n\n<p>The Operator reserves the right to change these terms &amp; conditions at any time, without notice. The version of the terms &amp; conditions applicable to the transaction is the one appearing on the Site at the time of the order, which can be downloaded, and retained by the Customer of any evidentiary purposes. A printed version of the terms &amp; conditions and any information sent by electronic means will be accepted in any legal proceedings concerning their application in the same manner and under the same conditions as any other written document, and stored in paper format.<\/p>\n\n\n\n<p>The fact of not to exercise, at any time, a right recognized by these terms &amp; conditions, or do not require the application of any provision of the convention as a result of the said terms &amp; conditions shall in no event be construed or deemed a modification of the contract, nor as an express or tacit renunciation of the right to exercise that prerogative in the future, or the right to demand the exact execution of the commitments made herein.<\/p>\n\n\n\n<p>These terms &amp; conditions are without prejudice to the applicable legal provisions, in particular those provided by the consumer Code and the Code of the intellectual property.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 2 \u2013 Access, availability and modification of the Site<\/h2>\n\n\n\n<p>The Site is accessible twenty-four hours out of twenty-four, seven days a week, within the limits of the conditions set forth in these terms &amp; conditions, including to article 11.<\/p>\n\n\n\n<p>The use of and browsing in the Site is under the responsibility of the Customer and the User, who recognize and accept, without reservation, the conditions of use set forth in these terms &amp; conditions. These are accessible at any time on the Site, and can be viewed and downloaded by the Customer\/User.<\/p>\n\n\n\n<p>The Operator disclaims any responsibility for any damages to, or viruses that may infect, computer equipment or any other equipment when accessing the Site, use of the Site or browsing on the Site, or downloading of any content, data, texts, images or files from the Site.<\/p>\n\n\n\n<p>The Operator reserves the right to make the Site all the changes and improvements of its choice, to temporarily suspend access to the Site for maintenance operations, and also, without compensation, to close down the Site.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 3 \u2013 Conditions of ability<\/h2>\n\n\n\n<p>The Client and the User declares to have the capacity to agree to these terms &amp; conditions, that is, to have the legal age and not be the subject of a measure of legal protection of minors (under safeguard of justice, under tutorship or curatorship).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 4 \u2013 account Creation \u2013 client personal Data<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">4.1 Creation of a customer account<\/h3>\n\n\n\n<p>Any Customer and\/or User of the Website may proceed to the creation of a customer account (hereinafter referred to as the \" Client Account \") on the Site, or, if already registered, log on to the Site.<\/p>\n\n\n\n<p>The creation of a Customer Account is done via an extension WordPress secure, filling in a personal e-mail address and a password chosen by the Customer. Access to the Customer's Account is done by filling in these same identifiers. The Customer is responsible for maintaining the confidentiality of its password and agrees to keep it secret. If he sees that his account is the subject of a fraudulent use, the Customer agrees to immediately notify the Operator at the address <a href=\"mailto:contact@shop.rongy.fr\">contact@shop.rongy.fr<\/a>.<\/p>\n\n\n\n<p>The Customer or the User must accept without reservation the terms and Conditions of Use and Sale of the Site, and the Privacy Policy available at the following address <a href=\"https:\/\/shop.rongy.fr\/en\/mentions-legales\/\">https:\/\/shop.rongy.fr\/mentions-legales\/<\/a>.<\/p>\n\n\n\n<p>All the information and data collected by the Operator are processed in accordance with the legislative and regulatory provisions in force with regard to the right to the protection of personal data (see article 4.2 of these terms &amp; conditions).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4.2 personal Data<\/h3>\n\n\n\n<p>The information and data collected by the Operator when creating a customer account or a Customer's order are strictly necessary for the management of the orders, their monitoring and the contractual relationship between the Operator and the Customer, and may for this purpose be disclosed in whole or in part to the providers of the Operator involved in the process of their implementation (including PayPal for processing payments).<\/p>\n\n\n\n<p>These same data may also be collected by an organization that is in charge of analysing the controls and the fight against fraud to the credit card.<\/p>\n\n\n\n<p>The Operator declares to comply with and undertakes to comply with the regulations relating to personal data in force in France, and in particular the European Regulation on Data Protection of 27 April 2016 (RGPD) and the data-processing Law and Freedoms of January 6, 1978 as amended.<\/p>\n\n\n\n<p>In accordance with the legislative and regulatory provisions in force, the Client has a right of access, rectification, opposition and deletion of data concerning them. The Client can contact the Operator at the following address, enclosing a copy of an identity signed by stating his name, his first name, mailing address and e-mail address, specifying the reasons mentioned above :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email : <a href=\"mailto:contact@shop.rongy.fr\">contact@shop.rongy.fr<\/a><\/li>\n<\/ul>\n\n\n\n<p>The Client also has a right to file a complaint with the competent authority (CNIL : <a href=\"https:\/\/www.cnil.fr\/fr\/plaintes\">https:\/\/www.cnil.fr\/fr\/plaintes<\/a>).<\/p>\n\n\n\n<p>The Client can access at any time on the Website's Privacy Policy, accessible at the address <a href=\"https:\/\/shop.rongy.fr\/en\/mentions-legales\/\">https:\/\/shop.rongy.fr\/mentions-legales\/<\/a>, which specifies the conditions under which the Operator processes the personal data of the Customer, the scope of treatment, the obligations of the Operator, and the rights of the Customer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Section 5 \u2013 Supply of the products<\/h2>\n\n\n\n<p>Offers in the respective of all digital products on the Website are valid within the limit of available access, off promotions. The operations of sales are definitely concluded that, subject to the availability of these products.<\/p>\n\n\n\n<p>The essential characteristics of the digital products are described for each product on the catalog online. They are presented to the Customer prior to the order, in the framework of pre-contractual information provided to them.<\/p>\n\n\n\n<p>If a product is unavailable, the Customer will normally be notified directly to the Site, and therefore not able to add this product to the basket.<\/p>\n\n\n\n<p>In the event where, due to a large volume of orders concomitant, a product validated in a command would be unavailable, the Customer is informed by e-mail, and may request the cancellation of the order or the refund of the unavailable product. The cancellation of the order translates to a full refund of the price you used to purchase the order (hereinafter referred to as the \" Purchase Price \"), on the means of payment you used to purchase within a period of fourteen (14) working days.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 6 \u2013 Prices of products<\/h2>\n\n\n\n<p>The unit price of each digital product offered for sale on the Site (hereinafter referred to as the \" Product Price \") is indicated in euros all taxes included for the metropolitan France. Any delivery charge is not applicable, since the products to the cloud.<\/p>\n\n\n\n<p>The Price of the Products may be changed at any time at the discretion of the Operator, it being understood that the products ordered are charged to their respective prize in force during the validation of the order (see article 7 of these terms &amp; conditions).<\/p>\n\n\n\n<p>Promotional offers are only valid in the double limit of the period of validity of the offer in question and access available.<\/p>\n\n\n\n<p>It is recalled that the costs of connection and communication (Internet) related to the use of the Site are not supported by the Operator and are the responsibility of the Customer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 7 \u2013 Command<\/h2>\n\n\n\n<p>The orders are carried out exclusively on the Website. It is clarified that any order made on the Site is a order with obligation of payment, and acceptance of the product description and price in effect on the date of the order. The Customer or the User that initiates a process control can choose to connect to his \/ her Customer Account, possibly created in advance, where applicable, or achieve directly the command without creating a Customer Account.<\/p>\n\n\n\n<p>The order process is the following :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Choice of digital products and adding them to the basket. The contents of the basket and the price of the products can be checked at any time ;<\/li>\n\n\n\n<li>Validation of the contents of the basket with presentation of a summary of the order and the information of the possibility to withdraw a product, and unreserved acceptance of the terms &amp; conditions and the privacy Policy available at the following address <a href=\"https:\/\/shop.rongy.fr\/en\/mentions-legales\/\">https:\/\/shop.rongy.fr\/mentions-legales\/<\/a> ;<\/li>\n\n\n\n<li>Identification on the Site through the use of the client account (see section 4 of these terms &amp; conditions) if the Customer is not already identified (e-mail address, and password). If the Customer does not have a customer account yet, you can proceed with the order by filling in the necessary information ;<\/li>\n\n\n\n<li>Choice of the mode of payment ;<\/li>\n\n\n\n<li>Validation of the payment and the order, which is the time that the order will be permanently recorded. This action is the equivalent to the handwritten signature under section 1367 of the civil code and the conclusion of a contract in electronic form within the meaning of articles 1127-1 and 1127-2 of the civil code. From this action :\n<ul class=\"wp-block-list\">\n<li>the Customer confirms the order and declares that they accept this, as well as the entirety of these terms &amp; conditions in full and without reservation ;<\/li>\n\n\n\n<li>the order is considered final and cannot be challenged in the cases expressly provided for herein or by law.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>After validation of the order, the Customer will receive a confirmation e-mail to the e-mail address corresponding to his \/ her customer account or filled in where applicable during the checkout process, summarizing all of the constituent elements of the order, of which the exact amount billed and the terms of access to digital products.<\/p>\n\n\n\n<p>This acknowledgement constitutes the acceptance of the order by the Operator and validates the transaction. The Client agrees that the systems of registration of the order as proof of purchase and the date. Maintaining this e-mail and\/or by printing the Customer has proof of his order, the Operator has advised him to keep. This e-mail confirms that the Customer's order was taken into account by the Operator, and not the product ordered is available.<\/p>\n\n\n\n<p>The Operator undertakes to fulfil online orders only within the limit of available access. In the absence of availability, the Operator is obliged to inform the faster the Customer by email (see article 5 of these terms &amp; conditions).<\/p>\n\n\n\n<p>In the event of cancellation due to unavailability, the Customer will be reimbursed within a period of fourteen (14) days from the receipt of the cancellation request.<\/p>\n\n\n\n<p>The Operator further reserves the right to refuse orders from a Customer who has not paid the full price of a previous order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 8 \u2013 Payment of the price<\/h2>\n\n\n\n<p>The settlement of orders is carried out by credit card via PayPal, PayPal, Apple Pay, or Google Pay, in a digital space by PayPal ensures the security of banking data and the recording of the payment order.<\/p>\n\n\n\n<p>The flow is carried out in cash on the day of the order. Is a payment for the purposes of this article the implementation of effective funds at the disposal of the Operator.<\/p>\n\n\n\n<p>In all cases, the order will be processed upon receipt of payment and subject to his collection. In case of refusal of the payment provider, the order will be automatically cancelled.<\/p>\n\n\n\n<p>The Operator controls all the commands that have been validated on the Site. These controls are designed to protect the Operator from abusive practices carried out by fraudsters.<\/p>\n\n\n\n<p>The Operator reserves the right to request the Customer to provide all the supporting documentation required for the release of an order for which the process would have been discontinued due to a suspected fraudulent scheme. These parts can be supporting debit or proofs of identity.<\/p>\n\n\n\n<p>To the extent that the Client does not produce any requested supporting documentation to this effect, or in the event of fraud or attempted fraud by a Client when placing an order, the Operator reserves the right to cancel the order and fully refund the Purchase Price to the Customer, if applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 9 \u2013 Delivery<\/h2>\n\n\n\n<p>Digital products ordered are delivered as digital download or online access to the email address notified by the Customer upon placing the order. The delivery is international, accessible from any country.<\/p>\n\n\n\n<p>The time of provision of the digital products are indicated on the Website when ordering. They begin to run from the receipt of payment by the Operator. Although informative, the Operator shall use its best efforts to comply with these time limits.<\/p>\n\n\n\n<p>The Operator disclaims any and all liability in the event of a problem of access to digital products due to an incorrect e-mail address or inaccessible provided by the Customer, or technical problems attributable to the Client (for example, Internet connection failure).<\/p>\n\n\n\n<p>In case of a problem of access to digital products, the Customer may contact the Customer Service department at the address <a href=\"mailto:contact@shop.rongy.fr\">contact@shop.rongy.fr<\/a>. A response will be provided within a maximum period of 48 hours.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 10 \u2013 right of withdrawal<\/h2>\n\n\n\n<p>In accordance with article L. 221-28 of the consumer Code, the right of withdrawal does not apply to contracts for the supply of digital content not supplied on a material medium, the execution of which began after the express prior agreement of the Customer and expressly waiving his right of withdrawal. By validating his \/ her order, the Customer expressly acknowledges and agrees that the supply of the digital content begins immediately after payment, and waives his right of withdrawal.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 11 \u2013 Liability<\/h2>\n\n\n\n<p>The liability of the Operator may not be retained in the event of non-performance or improper performance by the Client and\/or User of these terms &amp; conditions, due to the unpredictable and insurmountable third party or in case of force majeure as defined by article 1218 of the civil Code.<\/p>\n\n\n\n<p>More generally, the Operator disclaims all liability if a breach of any of its obligations was due to a case of force majeure or unforeseeable circumstances, including, but not limited to, disasters, fires, strike, internal or external, failure, or fault-internal or external, and in general any event irresistible and unpredictable, and not allowing for the proper execution of orders.<\/p>\n\n\n\n<p>The hypertext links set up within the framework of the present Site in the direction of other resources present on the Internet can not engage the responsibility of the Operator. In effect, the Operator has no way to control the Sites, in connection with the Website, the Customer\/User is expressly informed hereunder. As a result, the risks associated with this use the full responsibility of the user, who must comply with the terms and conditions of use specific to each Site.<\/p>\n\n\n\n<p>In the same way, the photographs and text reproduced and illustrating the digital products presented are not contractual. As a result, the Operator's liability cannot be incurred in the event of an error in one of the photographs or texts.<\/p>\n\n\n\n<p>The Operator cannot be held responsible for the improper use made by the Customer\/User of the Website or for the use of the Customer's account is made by a third party to which the Client would release his credentials or who may have had access to the account due to a fault, mistake or negligence on the part of the Client. The Customer\/User is obliged in such cases to make a personal matter of any claim, demand, or protest and, more generally, of any proceedings brought against the Operator by a third party.<\/p>\n\n\n\n<p>The Operator reserves, in the event that the Customer\/User would be responsible for a violation of the legislation in force or infringement of third party rights, the right to provide, at the request of any legitimate authority (court, administrative authority, police services), all information for enabling or facilitating the identification of the offending member.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 12 \u2013 intellectual Property<\/h2>\n\n\n\n<p>The general structure of the Website and all the elements (such as logos, domain names, texts, images, videos) are the exclusive property of the Operator and\/or its licensors and\/or holders of those rights had granted a right of exploitation to the Operator. These elements, including the logo of the Site are protected by laws relating to intellectual property.<\/p>\n\n\n\n<p>Any total or partial representation of the Website and\/or any of its components, by any process whatsoever, without the prior written permission of Operator is prohibited and constitutes an infringement punishable by the provisions of the Code of intellectual property.<\/p>\n\n\n\n<p>The Client\/User has also no right of intellectual or industrial property digital products present on the Site, except with the express permission of the Operator.<\/p>\n\n\n\n<p>Ultimately, none of the provisions of these terms &amp; conditions shall be construed as conferring to the Client\/to the User any license to any intellectual property right.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 13 \u2013 Customer Service<\/h2>\n\n\n\n<p>In the context of your use of the Site, the Operator shall make available to the Customer\/User in customer service, with a mission to respond to questions regarding the access and use of the Site, the client account, orders, and payments.<\/p>\n\n\n\n<p>The Client\/User can contact the Customer Service department at the following address :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email : <a href=\"mailto:contact@shop.rongy.fr\">contact@shop.rongy.fr<\/a><\/li>\n<\/ul>\n\n\n\n<p>The Customer Service department is committed to respond within a maximum period of 48 hours, but can give no guarantee or assurance that the answer will give full satisfaction to the Customer\/User.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 14 \u2013 Invalidity of a clause<\/h2>\n\n\n\n<p>In the event that any provision of these terms &amp; conditions is declared to be invalid or unenforceable for any reason whatsoever, the other provisions will continue to apply without change, except in cases where the contract could not survive without it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Article 15 \u2013 applicable Law \u2013 competent Jurisdiction, Claims and litigation<\/h2>\n\n\n\n<p>These terms &amp; conditions are subject to French law.<\/p>\n\n\n\n<p>In the event of a dispute relating to these terms &amp; conditions or sale, the parties will try wherever possible to resolve it amicably. In the absence of amicable settlement, the competent court is the Court of the domicile of the defendant, or that of Grenoble.<\/p>\n\n\n\n<p>Any claim relating to the enforcement of these terms &amp; conditions is addressed to the Customer Service department by email to the following address : <a href=\"mailto:contact@shop.rongy.fr\">contact@shop.rongy.fr<\/a>.<\/p>\n\n\n\n<p>In accordance with the provisions of the consumer Code concerning the amicable settlement of disputes, the Client may be using a mediation agreement or any other form of alternative dispute resolution and in particular with the use, free of charge, within a period of one (1) year after the claim, the ombudsman of the consumption of competent jurisdiction.<\/p>\n\n\n\n<p>In addition, in accordance with article 14 of regulation (EU) no 524\/2013 of 21 may 2013, the Customer has access to the european platform for online dispute resolution for consumer disputes accessible at the following address : <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\">https:\/\/ec.europa.eu\/consumers\/odr<\/a>.<\/p>\n\n\n\n<p>In the event of a dispute, the parties seek an amicable solution before any legal action. In any case, the Client always remains free to submit the request to the competent courts.<\/p>","protected":false},"excerpt":{"rendered":"<p>Article 1 \u2013 G\u00e9n\u00e9ralit\u00e9s Le site internet \u00ab https:\/\/shop.rongy.fr \u00bb (ci-apr\u00e8s d\u00e9sign\u00e9 le \u00ab Site \u00bb) est exploit\u00e9 par RONGY Thomas, dont le si\u00e8ge est situ\u00e9 \u00e0 Grenoble, France (ci-apr\u00e8s d\u00e9sign\u00e9 \u00ab l\u2019Exploitant \u00bb). L\u2019adresse de contact est : contact@shop.rongy.fr. Le Site a pour objet la commercialisation par l\u2019Exploitant de produits num\u00e9riques (fichiers d\u00e9mat\u00e9rialis\u00e9s). Les [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1041","page","type-page","status-publish","hentry"],"blocksy_meta":[],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/shop.rongy.fr\/en\/wp-json\/wp\/v2\/pages\/1041","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.rongy.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.rongy.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.rongy.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.rongy.fr\/en\/wp-json\/wp\/v2\/comments?post=1041"}],"version-history":[{"count":1,"href":"https:\/\/shop.rongy.fr\/en\/wp-json\/wp\/v2\/pages\/1041\/revisions"}],"predecessor-version":[{"id":1042,"href":"https:\/\/shop.rongy.fr\/en\/wp-json\/wp\/v2\/pages\/1041\/revisions\/1042"}],"wp:attachment":[{"href":"https:\/\/shop.rongy.fr\/en\/wp-json\/wp\/v2\/media?parent=1041"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}